Amazing feedback we received from a patient:
Here is Yvonne's story:
Well done, all procedures fully explained, don't think there's anything that I would suggest to change.
Very pleased, in fact surprised that I had all the tests done right there and then. Efficient - indeed! Everyone is eager, helpful and willing to Serve. Have been letting my friends know, already.
Lots of positive energy and enthusiasm in your store. I appreciated the great service and personal attention. The doctors were very patient with my questions and always tried their best to respond fully. I like the ample space too. It allows people to circulate well, and to come and go without jamming into each other. Great location.
I thought the staff were very proficient in how to achieve great customer service. Every step was well timed and flowed nicely, from the initial evaluation to the eye exam, to looking at glasses options.
I left with a smile on my face. While I was there I felt most comfortable and important. Thank you very much.
I was very pleased with my appointment. I was in on time, tests were completed quickly and efficiently by support staff. Dr. Miranda completed my check up and gave me the opportunity to ask and have my questions answered. I appreciate that all staff are friendly yet very professional.
I am always pleased with the care I receive, the explanations I get and the staff from reception right through the office are professional, friendly and courteous. I have been a patient of Dr. Miranda since he opened his first small office in Mill Bay.
I showed up early and ended up going straight in, was finished when my appointment was to start! Great job guys!
Wow! I was definitely in excellent hands at Cowichan Eyecare! Everyone was diligent in making sure I was comfortably looked after and that all tests were completed! Love that I can access my patient file online whenever I need to. I know where I am going each time I have an eyecare issue!
I am very satisfied with my visit and the professionalism of the staff.
Great Experience - no pressure at all - made me feel important.
To Alicia at So. Cowichan Eye – You were very professional, knowledgeable and friendly. Thank you for your patience with picking out a new pair of glasses and contacts and getting your amazing team to help me choose as well. Would highly recommend to friends and family.
I feel reassured by my visit. I was particularly pleased to be informed about the dangers to the eye posed by computer screen glare. I am also looking forward to my dry eye boot camp as I have felt the effects of dry eye increasing exponentially.
Everyone that I have encountered has been fantabulous!!! It is a very pleasant place to walk into!
I am very pleased with the services I received and have every confidence that I am in good hands when it comes to your treating my glaucoma. I will attempt to do my part at home with the regimen prescribed for me.
There isn't anything that I can come up with that needs changing. I've always been happy when leaving after an appointment with Dr. Miranda. Staff are always polite and helpful even when they are busy. Very happy all around with this office.
All the staff were so friendly! I also love the great selection of frames and sunglasses available. And I was very happy with the promo on contact lenses I purchased. Being able to make an appointment on the weekend or a weekday evening is perfect for those of us who work during the day.
The visit and services are always top notch! Even when the place is super busy, I am always greeted with a friendly hello and made to feel like I matter. It's a wonderful clinic with exceptional service. Thanks!
I had an excellent experience at Cobble Hill Eyecare. All staff were friendly & welcoming, professional, confident & thorough. The office was very clean, bright and tastefully decorated and the examination equipment was modern & abundant. A large variety & selection of eye wear was available and nicely displayed throughout the office. Thank you for the time and care you took to ensure my visit was a productive and enjoyable experience. Well done!
Dr. Clarke was absolutely fantastic with my daughters. I would recommend her to anyone with young children.